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> ⚠️ Important: the roles are currently only partially effective. Bookings, guests, invoices, prices, accommodations, reports and the site settings — including the payment providers — can be accessed by every signed-in employee of your operation, regardless of their role. The interface does not hide anything based on role.
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> Access between different campsites is separated in any case: nobody sees data of another operation.
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> Therefore grant access based on trust, not on role.
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Admin Area
Account and Subscription
In this area you manage your CampDESK Pro subscription, your users and your account data.
Managing the Subscription
CampDESK Pro offers various plans oriented to the size of your campsite.
Current Plan
Under Account → Subscription you see:
- Your current plan and included services
- Number of pitches used in relation to the quota
- Next billing date
- Monthly or annual payment
Changing Plan
You can adjust your plan at any time:
- Upgrade: effective immediately, pro-rata calculation for the current month
- Downgrade: effective at the end of the current billing period
- The plan comparison shows differences and included functions
User Management
Create user accounts for your team and control access rights.
User Roles
| Role | Intended for | Actually restricted |
|---|---|---|
Owner (OWNER) | Owner of the site | User management, website, terminals, accounting access |
Administrator (ADMIN) | Site management | as owner |
Shift manager (MANAGER) | Shift responsibility | Invitations, test email, registration form export |
Reception (RECEPTIONIST) | Front desk | not restricted |
Maintenance (MAINTENANCE) | Maintenance and cleaning | not restricted |
Creating Users
- Go to Account → Users
- Click “Invite new user”
- Enter name and email address
- Choose the desired role
Deactivating Users
Former employees can be deactivated without losing their historical actions. Deactivated accounts can be reactivated if needed.
Invoice History
Under Account → Invoices you find:
- All previous billings for your CampDESK Pro subscription
- PDF download of every invoice
- Payment status and date
- Overview of the payment method
Payment Method
Manage your stored payment method:
- Update credit card
- Set up SEPA direct debit
- Change billing address
Data Export
You can export your data at any time:
- Guest data as CSV
- Booking history as CSV
- Invoices as a PDF archive
- Complete data export (GDPR-compliant)
Deleting the Account
If you no longer wish to use CampDESK Pro:
- Cancellation possible at the end of the term
- Data is retained for 30 days after cancellation
- A complete data export before deletion is recommended
- Final deletion on request to support