Check-in and Check-out

The digital check-in and check-out process in CampDESK Pro replaces paper registration forms and considerably speeds up guest reception.

Performing a Check-in

To check in a guest:

1. Open the booking from the daily overview or the booking list
2. Click “Start check-in”
3. Record the registration data (legally required)
4. Check the number of people and companions
5. Record meter readings if needed (electricity, water)
6. Confirm the check-in

Digital Registration Form

CampDESK Pro creates the registration form automatically with the following data:

• First and last name of the main guest
• Date of birth and nationality
• Residential address
• Type and number of the identity document
• Vehicle registration number
• Number of companions

Recording Companions

For each companion you can record:

• Name and date of birth
• Relationship to the main guest
• Their own identity document data (required for foreign guests)

Identity Document Capture

For identity verification CampDESK Pro offers:

• Manual entry of the document number
• Selecting the document type (identity card, passport, driving licence)
• Recording the expiry date

Meter Readings on Arrival

If your site bills by consumption:

1. Enter the electricity meter reading on arrival
2. Optionally record the water meter reading
3. The values are linked to the booking automatically

Performing a Check-out

The check-out process covers:

1. Open the booking of the departing guest
2. Click “Check-out”
3. Record the meter readings on departure
4. The system calculates consumption using the tariffs from your settings
5. Add additional costs if needed
6. Confirm the check-out

The final amount is calculated server-side and recorded in full on the booking: applied tariffs, consumption, additional items, base amount and final amount.

> ⚠️ The amounts the form shows before submitting are a preview with fixed values, not your tariffs. The binding amount is the one after submitting.

> ⚠️ Check-out does not create an invoice. Generate it afterwards via Load invoice in the booking details.

> ⚠️ The cleaning status of the pitch is not automatically set to “to be cleaned” on check-out.

Quick Check-out

For guests without consumption billing, the Check out button in the booking details is enough. The stay is completed and the pitch is released.

Walk-in Guests

For guests without a prior reservation:

1. Use “Walk-in” on the dashboard or in booking management
2. Choose an available pitch
3. Record the guest details and the desired period
4. Booking and check-in are done in one step

Overview of Open Check-ins and Check-outs

On the dashboard and in the booking list you see at any time:

• Expected arrivals that have not checked in yet
• Overdue departures that have not checked out yet
• Guests with incomplete registration data