Guest Management

Guest management in CampDESK Pro stores all relevant information about your guests and enables personal service across multiple stays.

Guest Profile

Every guest gets their own profile with the following information:

• Contact data: name, address, phone, email
• Personal data: date of birth, nationality
• Vehicles: registration number, vehicle type, motorhome dimensions
• Preferences: preferred pitch, special requests
• Notes: internal remarks for your team

Searching for Guests

The guest search offers several routes:

• Quick search: type the name into the global search
• Advanced search: filter by town, country, booking period or category
• Registration search: find guests via their vehicle registration number

Booking History

The guest profile shows the complete stay history:

• All previous bookings with date and pitch
• Total number of nights
• Revenue per guest
• Cancellations and no-shows

Corporate Guests

For business travellers and contractors CampDESK Pro offers special functions:

• Store a company profile with a billing address
• Assign employees to the company profile
• Create collective invoices for the company
• Apply company discounts automatically

Vehicle Management

You can store vehicles for each guest:

The vehicle data helps with pitch assignment and is carried over to the registration form.

Importing Guest Data

When moving to CampDESK Pro you can import existing guest data:

• CSV import with flexible column mapping
• Duplicate check based on name and email
• Preview before the final import

Data Protection

CampDESK Pro supports you in complying with the GDPR:

• Automatic retention periods for registration data
• Answer disclosure requests with one click
• Document consents
• Data export in a machine-readable format

Recognising Regular Guests

The system automatically marks returning guests. This lets you:

• Greet regular guests personally
• Reserve preferred pitches
• Target loyalty offers